General Terms and Conditions:
- Check-in and Check-out: Check-in time is from 2:00 PM, and check-out time is by 10:00 AM. Early check-ins and late check-outs are subject to availability and may incur additional charges.
- Payment: We accept major credit cards (Visa, MasterCard, American Express) and cash payments. A valid credit card is required upon check-in for incidentals and any additional charges.
- Guest Identification: All guests must present a valid government-issued photo ID upon check-in for registration purposes.
- Minimum Age: The minimum age for check-in is 18 years old. Persons under 18 years old must be accompanied by an adult.
- Smoking Policy: Ballina Colonial Motel is a smoke-free property. Smoking is strictly prohibited in all guest rooms and indoor public areas. Designated smoking areas are available outside the motel.
- Damage Policy: Guests will be held responsible for any damage caused to the motel’s property during their stay. Any damages will be charged to the credit card provided at check-in.
- Quiet Hours: We kindly request guests to maintain a peaceful environment during the night hours (10:00 PM to 8:00 AM) to ensure a comfortable stay for all guests.
- Lost and Found: The motel is not responsible for any lost or forgotten items. Please double-check your room before departure. Found items will be held for 30 days and can be returned upon request (shipping fees apply).
- Parking: Complimentary parking is available for guests during their stay. However, the motel is not responsible for any damage or theft to vehicles parked on the premises.
- Flexible Rate (Standard Cancellation): Cancellations made up to 24 hours prior to the scheduled arrival date will not incur any charges. Cancellations made within 24 hours of the arrival date will be charged the first night’s room rate.
- Non-Refundable Rate: Bookings made under the non-refundable rate are fully charged at the time of reservation and are non-refundable, non-cancellable, and non-changeable.
- Group Bookings: For group bookings (more than three rooms), a 7-day cancellation notice is required to avoid charges. If canceled within 7 days of the arrival date, the full room rate for the entire stay will be charged.
We regret to inform you that Ballina Colonial Motel does not allow pets on the premises. We understand the significance of pets to many of our guests; however, to maintain a clean, safe, and comfortable environment for all visitors, we have implemented a no-pet policy.
We appreciate your understanding and cooperation in adhering to this policy. If you require assistance in finding pet-friendly accommodation options in the area, our staff will be happy to provide you with recommendations. Should you have any further inquiries or need assistance during your stay, please do not hesitate to reach out to our front desk.
Thank you for choosing Ballina Colonial Motel for your stay. We look forward to providing you with a pleasant and enjoyable experience.